Khelagho Privacy Policy — complete details on how your information is protected

Khelagho (khelagho.bet) is an online gaming and betting platform serving users in Bangladesh. This Privacy Policy explains how Khelagho collects, uses, and safeguards your personal information.

By using the Khelagho website or services, you agree to this Privacy Policy. We always aim to keep this policy written in plain, simple language — free from complex legal jargon.

Khelagho only collects information that is necessary to provide its services and meet legal obligations. See the details below.

Khelagho collects your information through the following methods:

• Direct Registration: Information you provide when creating your account.
• Payment Transactions: Financial details during deposits or withdrawals.
• KYC Process: Documents uploaded for identity verification.
• Automatic Collection: Via cookies and tracking pixels while you use the site.
• Support Contact: What you share via live chat or email.

We never collect sensitive information without your knowledge or consent.

Khelagho uses your information solely for the purposes listed below — it is never used for any other reason.

• Account Management: Login, security & account settings.
• Payment Processing: Confirming deposits and withdrawals.
• Identity Verification: Meeting legal obligations and preventing fraud.
• Customer Support: Helping you resolve issues.
• Service Improvement: Improving your overall user experience.
• Promotional Communications: Sending offers and bonus information only with your consent.
• Legal Compliance: Meeting requirements set by government or regulatory authorities.

Khelagho may share your information with third parties in limited circumstances. Below is a clear breakdown of when and why such sharing occurs:

• Payment Providers: Mobile Pay, Nagad, Rocket — used solely to process transactions.
• KYC Partners: With licensed agencies for identity verification purposes.
• Technology Infrastructure: Cloud hosting and server partners who operate under strict confidentiality agreements.
• Legal Obligation: When required by a court order or government directive.
• Fraud Prevention: For cooperation in cybercrime investigations.

Outside of the cases listed above, Khelagho does not share your data with anyone.

Khelagho uses cookies on its website to improve site functionality and personalize your experience.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain parts of the site.

Khelagho does not retain your data for longer than necessary. Retention periods by data type are outlined below:

• Account Information: For as long as the account is active, and for 5 years after closure.
• Financial Transaction Records: Up to 7 years as required by law.
• KYC Documents: 5 years from the date of verification.
• Support Contact: 2 years from the date of last contact.
• Analytics Data: Up to 2 years in anonymized form.

Once the retention period expires, data is securely deleted or anonymized.

Every user registered on Khelagho has the following rights regarding their personal data:

To exercise these rights support@khelagho.betto email us. We'll respond within 30 days.

Khelagho strictly does not provide services to anyone under the age of 18.

• Age is verified at the time of registration.
• If there is any doubt, additional age verification is carried out through KYC documents.
• We do not knowingly collect any information from minors.
• If we become aware that a minor's data has been collected by mistake, it will be deleted immediately.

Khelagho follows the highest industry security standards to protect your data. Our technical and organizational safeguards include:

• 256-bit SSL/TLS Encryption — on all data transfers.
• Two-Factor Authentication (2FA) — on account login.
• Regular Security Audits — Through third-party specialists.
• Multi-Layer Firewall — To prevent unauthorized access at the server level.
• Data Backup — Across multiple secure locations.
• Staff Training — regular staff training on data protection.

In the event of a data breach, Khelagho will notify affected users within 72 hours and take immediate steps to resolve the issue.

Khelagho may update this Privacy Policy to reflect service improvements or legal changes.

• A 30-day notice will be given via email and on-site before any significant changes take effect.
• Minor updates will be reflected directly on this page.
• The "Last Updated" date will be revised with each update.
• If you do not agree to the updated policy, you may request to close your account.

For any privacy-related questions, requests, or complaints, please contact our Data Protection Team:

• Email: privacy@khelagho.bet
• Support Email: support@khelagho.bet
• Live Chat: Via the chat icon on the site, 24/7.
• Response Time: Usually within 48 hours; up to 30 days for data access requests.

We take every complaint seriously and work to resolve each one fairly.